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Supported configurations and requirements for Dynamics 365 features are listed throughout our documentation. Minimum version of Outlook to run App for Outlook: For more information regarding this dependency, see Authentication and permission considerations for the makeEwsRequestAsync method. This requires OAuth be enabled on Microsoft Exchange. More information: Set up server-side synchronization of email, appointments, contacts, and tasksĭynamics 365 App for Outlook is an Outlook add-in that uses Exchange Web Services (EWS) to interact with Microsoft Exchange. Synchronization of incoming email through server-side synchronization.
The following are required to use Dynamics 365 App for Outlook:ĭynamics 365 (online), version 9.0 or later Error code: Error_Message_0x80070000 when you use Dynamics 365 App for Outlook in Outlook Desktop and Outlook Web Access. Please try again, or restart the application. You will receive the message Sorry, something went wrong. If your organization is using a custom EWS URL on your Exchange Online configuration (in place of the default ), Dynamics 365 App for Outlook is not supported. For more information, see Issue when trying to access Dynamics 365 within the Add-ins area of Outlook. You might have issues accessing Dynamics 365 in the Add-ins area of Outlook if you don't have the necessary updates for your installation version.
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There are two ways to install Microsoft Office: using a Windows Installer (MSI) version or a Click-to-Run (C2R) version of Office. Known issuesįor known issues with this version of Dynamics 365 App for Outlook, see the Dynamics 365 Customer Engagement Readme.
To learn more about what Dynamics 365 App for Outlook offers, see the Dynamics 365 App for Outlook User Guide. For example, view information about email or appointment recipients, or link an Outlook email or appointment to a Dynamics 365 record such as an opportunity, account, or case. People can use Dynamics 365 App for Outlook to tap the power of Dynamics 365 while using Outlook on the desktop, web, or tablet. The latest release of Dynamics 365 App for Outlook, works with Dynamics 365 (online), version 9.0 or later only.ĭelegated users can not use Dynamics 365 App for Outlook to track emails. Applies to Dynamics 365 (online), version 9.x